Privacy Policy
Last Updated: December 14, 2024
1. Introduction
Welcome to Wheelly ("we," "our," or "us"). We are committed to protecting your privacy and ensuring transparency about how we collect, use, and protect your personal information. This Privacy Policy explains our practices regarding data collection, use, and disclosure when you use our mobile application and services.
By using Wheelly, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Account Information
Email address
Username
Profile photo
Bio and personal information
Vehicle information
Location preferences
User roles (rider, vendor, host, club owner)
2.2 Real-Time Location Data (CRITICAL FOR WHEELLY)
Live GPS coordinates during active rides
Route tracking data (start point, destination, waypoints)
Location history for route sharing and navigation
Geographic coordinates for posts, events, and meetups
Location-based search queries and destination data
You can disable location services at any time through your device settings, but this will limit core app functionality.
2.3 Ride Tracking & Map Data
Ride start/end locations
Route paths and waypoints
Speed, heading, and bearing data
Ride duration and distance
Saved routes and destinations
Map interactions and searches
2.4 User-Generated Content
Posts (photos, videos, captions, hashtags)
Comments and replies
Messages in chat rooms
Event descriptions and attendance
Vehicle photos and details
Profile information
2.5 Event & Vendor Information
Event attendance and RSVPs
Vendor ticket purchases
Transaction history
Event reviews and ratings
2.6 Gamification Data
Street-Cred points and achievements
Like counts and engagement metrics
Follower/following relationships
Club memberships and roles
2.7 Device & Technical Information
Device type and model
Operating system version
App version
Device identifiers
IP address
Cookies and similar tracking technologies
2.8 Analytics Data
App usage statistics
Feature interactions
Crash reports and error logs
Performance metrics
3. Third-Party Services & SDKs
We use the following third-party services that may collect data:
AWS Amplify & Cognito: Authentication and user management
AWS AppSync: GraphQL API and data synchronization
AWS Location Services: Geocoding and place search
Mapbox: Maps, navigation, and location services
AWS Pinpoint: Analytics and push notifications
AWS S3: Media storage (photos, videos)
Crashlytics/Firebase: Crash reporting and analytics
Payment Processors: Transaction processing (Stripe, Apple Pay, Google Pay)
Each third party has its own privacy policy governing data collection and use.
4. How We Use Your Information
4.1 Core Functionality
Provide ride tracking and navigation services
Enable real-time location sharing during rides
Facilitate event discovery and attendance
Support user communication (chat, comments, messages)
Enable vendor ticket sales and transactions
4.2 Personalization
Customize content feed based on location and interests
Show relevant events and meetups
Recommend routes and destinations
Personalize notifications and alerts
4.3 Safety & Security
Verify user identity and prevent fraud
Monitor for inappropriate content
Enforce community guidelines
Respond to safety incidents
4.4 Analytics & Improvement
Analyze app usage and performance
Improve features and user experience
Debug technical issues
Conduct research and development
4.5 Communications
Send push notifications (rides, events, messages)
Send transactional emails (receipts, confirmations)
Send marketing communications (with your consent)
Provide customer support
5. Location Data & Real-Time Tracking
5.1 Real-Time Location Sharing
Wheelly collects and processes real-time location data when:
You start an active ride
You enable location sharing in groups or events
You post location-tagged content
You search for nearby events or users
This location data is shared with:
Other users in your active ride group
Event organizers (for event attendance)
Service providers (Mapbox, AWS) for map rendering and navigation
5.2 Location Data Storage
Active ride location data is stored temporarily during active sessions
Route history may be stored for route sharing features
Location-tagged posts are stored permanently (unless deleted)
You can delete location data at any time through app settings
5.3 Location Data Retention
Active ride data: Deleted after 30 days of inactivity
Route history: Stored until you delete it
Location-tagged posts: Stored until post deletion
Event location data: Stored for event duration + 90 days
6. Chat Messages & Communications
6.1 Message Storage
Chat messages are stored on AWS servers
Messages are encrypted in transit and at rest
Messages are retained until you delete them or leave the chat room
Group chat messages are accessible to all participants
6.2 Message Privacy
We do not read your private messages unless required by law
Messages may be scanned for spam, harassment, or illegal content
Messages may be reviewed in response to abuse reports
7. Data Sharing & Disclosure
We do not sell your personal information. We may share data in the following circumstances:
7.1 Service Providers
Cloud hosting providers (AWS)
Payment processors
Analytics services
Map and navigation services
Customer support platforms
7.2 Legal Requirements
In response to legal process (subpoenas, court orders)
To comply with applicable laws and regulations
To protect our rights, property, or safety
To prevent fraud or illegal activity
7.3 Business Transfers
In connection with a merger, acquisition, or sale of assets
Your data may be transferred to the acquiring entity
7.4 With Your Consent
When you explicitly authorize data sharing
When you participate in public features (posts, events, groups)
8. Data Retention & Deletion
8.1 Data Retention
Account data: Retained until account deletion
Posts and content: Retained until you delete them
Location data: See Section 5.3
Transaction records: Retained for 7 years (tax/legal compliance)
Analytics data: Aggregated and anonymized after 2 years
8.2 Data Deletion
You can delete your account at any time through app settings
Account deletion removes all personal data within 30 days
Some data may be retained for legal compliance (transaction records)
Deleted data may remain in backups for up to 90 days
8.3 Right to Deletion (CCPA/GDPR)
You have the right to request deletion of your personal data
Contact us at legal@wheellyapp.com to request data deletion
We will process your request within 30 days
9. Your Rights (CCPA/GDPR)
9.1 Access Rights
Request a copy of all personal data we hold about you
Request information about data
Privacy Policy
Last Updated: December 14, 2024
1. Introduction
Welcome to Wheelly ("we," "our," or "us"). We are committed to protecting your privacy and ensuring transparency about how we collect, use, and protect your personal information. This Privacy Policy explains our practices regarding data collection, use, and disclosure when you use our mobile application and services.
By using Wheelly, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Account Information
Email address
Username
Profile photo
Bio and personal information
Vehicle information
Location preferences
User roles (rider, vendor, host, club owner)
2.2 Real-Time Location Data (CRITICAL FOR WHEELLY)
Live GPS coordinates during active rides
Route tracking data (start point, destination, waypoints)
Location history for route sharing and navigation
Geographic coordinates for posts, events, and meetups
Location-based search queries and destination data
You can disable location services at any time through your device settings, but this will limit core app functionality.
2.3 Ride Tracking & Map Data
Ride start/end locations
Route paths and waypoints
Speed, heading, and bearing data
Ride duration and distance
Saved routes and destinations
Map interactions and searches
2.4 User-Generated Content
Posts (photos, videos, captions, hashtags)
Comments and replies
Messages in chat rooms
Event descriptions and attendance
Vehicle photos and details
Profile information
2.5 Event & Vendor Information
Event attendance and RSVPs
Vendor ticket purchases
Transaction history
Event reviews and ratings
2.6 Gamification Data
Street-Cred points and achievements
Like counts and engagement metrics
Follower/following relationships
Club memberships and roles
2.7 Device & Technical Information
Device type and model
Operating system version
App version
Device identifiers
IP address
Cookies and similar tracking technologies
2.8 Analytics Data
App usage statistics
Feature interactions
Crash reports and error logs
Performance metrics
3. Third-Party Services & SDKs
We use the following third-party services that may collect data:
AWS Amplify & Cognito: Authentication and user management
AWS AppSync: GraphQL API and data synchronization
AWS Location Services: Geocoding and place search
Mapbox: Maps, navigation, and location services
AWS Pinpoint: Analytics and push notifications
AWS S3: Media storage (photos, videos)
Crashlytics/Firebase: Crash reporting and analytics
Payment Processors: Transaction processing (Stripe, Apple Pay, Google Pay)
Each third party has its own privacy policy governing data collection and use.
4. How We Use Your Information
4.1 Core Functionality
Provide ride tracking and navigation services
Enable real-time location sharing during rides
Facilitate event discovery and attendance
Support user communication (chat, comments, messages)
Enable vendor ticket sales and transactions
4.2 Personalization
Customize content feed based on location and interests
Show relevant events and meetups
Recommend routes and destinations
Personalize notifications and alerts
4.3 Safety & Security
Verify user identity and prevent fraud
Monitor for inappropriate content
Enforce community guidelines
Respond to safety incidents
4.4 Analytics & Improvement
Analyze app usage and performance
Improve features and user experience
Debug technical issues
Conduct research and development
4.5 Communications
Send push notifications (rides, events, messages)
Send transactional emails (receipts, confirmations)
Send marketing communications (with your consent)
Provide customer support
5. Location Data & Real-Time Tracking
5.1 Real-Time Location Sharing
Wheelly collects and processes real-time location data when:
You start an active ride
You enable location sharing in groups or events
You post location-tagged content
You search for nearby events or users
This location data is shared with:
Other users in your active ride group
Event organizers (for event attendance)
Service providers (Mapbox, AWS) for map rendering and navigation
5.2 Location Data Storage
Active ride location data is stored temporarily during active sessions
Route history may be stored for route sharing features
Location-tagged posts are stored permanently (unless deleted)
You can delete location data at any time through app settings
5.3 Location Data Retention
Active ride data: Deleted after 30 days of inactivity
Route history: Stored until you delete it
Location-tagged posts: Stored until post deletion
Event location data: Stored for event duration + 90 days
6. Chat Messages & Communications
6.1 Message Storage
Chat messages are stored on AWS servers
Messages are encrypted in transit and at rest
Messages are retained until you delete them or leave the chat room
Group chat messages are accessible to all participants
6.2 Message Privacy
We do not read your private messages unless required by law
Messages may be scanned for spam, harassment, or illegal content
Messages may be reviewed in response to abuse reports
7. Data Sharing & Disclosure
We do not sell your personal information. We may share data in the following circumstances:
7.1 Service Providers
Cloud hosting providers (AWS)
Payment processors
Analytics services
Map and navigation services
Customer support platforms
7.2 Legal Requirements
In response to legal process (subpoenas, court orders)
To comply with applicable laws and regulations
To protect our rights, property, or safety
To prevent fraud or illegal activity
7.3 Business Transfers
In connection with a merger, acquisition, or sale of assets
Your data may be transferred to the acquiring entity
7.4 With Your Consent
When you explicitly authorize data sharing
When you participate in public features (posts, events, groups)
8. Data Retention & Deletion
8.1 Data Retention
Account data: Retained until account deletion
Posts and content: Retained until you delete them
Location data: See Section 5.3
Transaction records: Retained for 7 years (tax/legal compliance)
Analytics data: Aggregated and anonymized after 2 years
8.2 Data Deletion
You can delete your account at any time through app settings
Account deletion removes all personal data within 30 days
Some data may be retained for legal compliance (transaction records)
Deleted data may remain in backups for up to 90 days
8.3 Right to Deletion (CCPA/GDPR)
You have the right to request deletion of your personal data
Contact us at legal@wheellyapp.com to request data deletion
We will process your request within 30 days
9. Your Rights (CCPA/GDPR)
9.1 Access Rights
Request a copy of all personal data we hold about you
Request information about data
© 2024 Wheelly
© 2024 Wheelly
All rights reserved.
All rights reserved.
